Returns Policy
At Red Door Country Store, we strive to ensure your complete satisfaction with every purchase. However, if you are not entirely satisfied with your purchase, we are here to help.
Non-Refundable Items
Please note that any opened products are non-refundable. We cannot accept returns for items that have been opened or used for hygiene and safety reasons.
Returns Process
If you need to return an unopened item, please follow these steps:
- Contact Us: Reach out to our customer service team at [your email address] within 14 days of receiving your order. Provide your order number and details about the product you wish to return.
- Return Authorization: Our customer service team will provide you with a Return Authorization Number (RAN). Please do not send your purchase back without this number.
- Ship Your Item: Securely package the unopened item, including the original packing slip and the Return Authorization Number. Ship the item to the following address:Red Door Country Store
Attn: Returns Department
1696 County Road 4330
Omaha, TX 75571
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that shipping costs are non-refundable.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item, please contact us at [your email address] with details and pictures of the damage.
Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions about our returns policy, please contact us at:
- Email: help@landrumacres.com
- Phone: +1 903-563-6705
Thank you for shopping with Red Door Country Store. We appreciate your business and are committed to providing you with the best possible products and service.
